Craater Privacy Policy

Effective June 5, 2018. Last Revised June 5, 2018

This document describes how Craater, Inc. (“Craater”, “we”, or “us”) collects, uses, and shares the information we receive about you when you use our websites, emails, and other products and services or when you interact with us or receive communications from us in any way. This Privacy Policy applies to all Craater websites and services.

What We Collect

Information You Provide to Us

We collect information you directly provide to us when you use Craater. This includes:

Account information. To create an account, you must provide an email address and a password as well as additional identifying business information (for example, the name of your company, website, or YouTube channel). We store this account information along with your account settings.

Content you submit. We collect the content you submit to Craater. This includes images, videos, and other media you upload directly to Craater or request Craater to sync for you from other services. Your content may include text, links, images, gifs, and videos and may come from any input forms found on the Craater website or from emailing one of our employees or services.

Actions you take. We collect information about the actions you take when using Craater. This includes things like requesting Steam Keys from game developers, purchasing games on the Craater Store, updating your account settings, and other general interactions with the services Craater offers.

Transactional information. If you purchase products or services from us, we will collect certain information from you, including your name, email address, and information about the product or service you are purchasing. Payments are processed by third-party payment processors (e.g. Stripe and PayPal), so please refer to the applicable processor’s terms and privacy policy for more information about how payment information is processed and stored.

Other information. You may choose to provide other information directly to us. For example, we may collect information when you fill out a form, participate in Craater-sponsored activities or promotions, apply for a job, request customer support or otherwise communicate with us via email, chat messaging, phone calls, or VoIP calls.

Information We Collect Automatically

When you access or use Craater, we may also automatically collect information about you. This includes:

Log and usage data. We may log information when you access and use Craater. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, the requested URL, hardware settings, and search terms.

Information collected from cookies and similar technologies. We may receive information from cookies, which are pieces of data your browser stores and sends back to us when making requests, and similar technologies. We use this information to improve your experience, understand user activity, personalize content, and improve the quality of all Craater services. For more information on how you can disable cookies, please see “Your Choices” below.

Location information. We may receive and process information about your location from you when you choose to share such information on Craater, including by associating your content with a location, or we may derive your approximate location from other information about you, including your IP address.

Information Collected from Other Sources

We may receive information about you from other sources, including from other users and third parties, and combine that information with the other information we have about you. For example, we may receive demographic or interest information about you from third parties, including advertisers, and combine it with our own data using a common account identifier such as a hash of an email address.

Information collected from integrations. We also may receive information about you, including log and usage data and cookie information, from third-party websites that integrate services or products offered by Craater, including our embeds, websites hosted for third-parties, and advertising technology.

How We Use Information About You

We use information about you to:

  • Provide, maintain, and improve Craater;
  • Research and develop new products services;
  • Help protect the safety of Craater and our users, which includes blocking suspected spammers, addressing abuse, and enforcing the Craater Terms of Service and our other policies;
  • Send you notices, updates, security alerts, invoices and other support and administrative messages;
  • Provide customer service;
  • Communicate with you about products, services, offers, promotions, and events, and provide other news and information we think will be of interest to you (for information about how to opt out of these communications, see “Your Choices” below);
  • Monitor and analyze trends, usage, and activities in connection with Craater; and
  • Personalize Craater and provide content and features that match user profiles or interests.

How Information About You Is Shared

When you use Craater, certain information may be shared with other users and the public. For example, when you submit content (such as a game or information about your YouTube channel) to Craater, any visitors to and users of Craater may be able to see that content. Although some parts of Craater may currently be private or quarantined, they may become public and you should take that into consideration before submitting content to Craater.

Please note that, even when you delete your account, some content you submit through Craater may still be viewable or available on our servers. For more information, see “Your Choices” below.

We do not share, sell, or give away your personal information to third parties unless one of the following circumstances applies:

  • With our partners. We may share information with vendors, consultants, and other service providers (but not with advertisers and ad partners) who need access to such information to carry out work for us. The partner’s use of personal data will be subject to appropriate confidentiality and security measures.
  • To comply with the law. We may share information in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process or governmental request, including, but not limited to, meeting national security or law enforcement requirements. To the extent the law allows it, we will attempt to provide you with prior notice before disclosing your information in response to such a request.
  • In an emergency. We may share information if we believe it's necessary to prevent imminent and serious bodily harm to a person.
  • To enforce our policies and rights. We may share information if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, and safety of ourselves and others.
  • With our affiliates. We may share information between and among services and products offered by Craater, and any of our parents, affiliates, subsidiaries, and other companies under common control and ownership.
  • With your consent. We may share information about you with your consent or at your direction.
  • Aggregated or de-identified information. We may share information about you that has been aggregated or anonymized such that it cannot reasonably be used to identify you. For example, we may show the total number of times a game has been purchased without identifying any individual user.

Analytics Partners

We may partner with third-party analytics providers to deliver content targeted to your interests and to better understand your use of Craater. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device. For example, Craater uses analytics partners (such as Google Analytics and Mixpanel) to help analyze usage and traffic for Craater’s products and services.

Your Choices

As a Craater user, you have choices about how to protect and limit the collection, use, and disclosure of information about you.

Deleting Your Account

You may delete your account at any time by emailing support@craater.com from the email address associated with your account. When you delete your account, your account information is no longer visible to other users and disassociated from content you uploaded under that account. Please note, however, that the content you uploaded prior to deleting your account may still be visible to others unless you first delete the specific content. We may also retain certain information about you as required by law or for legitimate business purposes after you delete your account.

Controlling the Use of Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject first- and third-party cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of Craater’s products and services.

Controlling Analytics

Some analytics providers we partner with may provide specific opt-out mechanisms and we may provide, as needed and as available, additional tools and third-party services that allow you to better understand cookies and how you can opt-out. For example, you may manage the use and collection of certain information by Google Analytics here.

Do Not Track

Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, and we do not take any action in response to this signal. Instead, in addition to publicly available third-party tools, we offer you the choices described in this policy to manage the collection and use of information about you.

Controlling Promotional Communications

You may opt out of receiving some or all categories of promotional communications from us by following the instructions in those communications. If you opt out of promotional communications, we may still send you non-promotional communications, such as information about your account or your use of Craater.

Other Information

Information Security

We take measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. For example, we use HTTPS while information is being transmitted. We also enforce technical and administrative access controls to limit which of our employees have access to non-public personal information.

Data Retention

We store the information we collect for as long as it is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

Business Transfers

If we or our assets are acquired, or in the event that we go out of business or enter bankruptcy, we would include user information among our assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

International Data Transfers

We are based in the United States and we process and store information on servers located in the United States. We may store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. By accessing or using Craater or any products or services offered by Craater or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law.

Additional Information for EEA Users

Users in the European Economic Area have the right to request access to, rectification of, or erasure of their personal data; to data portability in certain circumstances; to request restriction of processing; to object to processing; and to withdraw consent for processing where they have previously provided consent. These rights can be exercised using the information provided under “Your Choices” above or by emailing us at support@craater.com. EEA users also have the right to lodge a complaint with their local supervisory authority.

As required by applicable law, we collect and process information about individuals in the EEA only where we have legal bases for doing so. Our legal bases depend on products or services offered by Craater that you use and how you use them. We process your information on the following legal bases:

  • You have consented for us to do so for a specific purpose;
  • We need to process the information to provide you the product or service you are using, including to operate the product or service, provide customer support and personalized features and to protect the safety and security of Craater;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as preventing fraud, ensuring network and information security, enforcing our rules and policies, protecting our legal rights and interests, research and development, and marketing and promoting Craater;
  • We need to process your information to comply with our legal obligations.

Children

Children under the age of 13 are not allowed to create an account or otherwise use Craater or any products or services provided by Craater. Additionally, if you are in the EEA, you must be over the age required by the laws of your country to create an account or otherwise use Craater or any products or services provided by Craater, or we need to have obtained verifiable consent from your parent or legal guardian.

Changes to This Policy

We may change this Privacy Policy from time to time. If we do, we will let you know by revising the date at the top of the policy. If we make a change to this policy that, in our sole discretion, is material, we will provide you with additional notice (such as sending you an email or a notification). We encourage you to review the Privacy Policy whenever you access or use Craater or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. By continuing to use Craater or any products or services provided by Craater after Privacy Policy changes go into effect, you agree to be bound by the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@craater.com.